TAFE NSW apologises to students for enrolment delays caused by new software

ABC News     |     12 March 2015

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An apology has been issued by TAFE NSW for enrolment delays, with many students yet to enrol and pay for their courses more than a month into the start of the term.

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TAFE NSWThe head of TAFE NSW has apologised for the delays caused by new software and a change to the fee structure under the State Government’s “Smart and Skilled” reforms.

In a message on the TAFE NSW website, managing director Pam Christie said:

We are currently modernising and upgrading our enrolment systems and adjusting to new fee and eligibility criteria.  Staff across our TAFE NSW institute network are working hard to provide you with the best possible customer experience.

I apologise for any delays you may have experienced during our busy enrolment period this year.

Education Minister Adrian Piccoli said the apology was “good customer service” and not recognition that the situation had deteriorated.

I think it’s the right thing for an apology for any inconvenience caused by the upgrading of a 30-year-old system.

http://www.abc.net.au/news/2015-03-10/tafe-nsw-apologises-to-students-for-enrolment-delays/6295978

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